PAYMENT AND CANCELLATION POLICY

Payment: 30% non-refundable deposit within 7 days to secure the lesson booking. Balance amount (other 70%) is due 30 days before the first guide date.
Cancellations: 14+ days before booking – 50% refund; 7-14 days 25% refund;

0-6 days – non-refundable. No-show: non-refundable. 
No compensation will be offered for cancellation due to weather conditions or other operational facts. 
RISK ASSOCIATED WITH SNOWSPORTS

The customer understands that snowsports are inherently dangerous and can result in serious injury to themselves, persons in their care, property and other people. We will not be held liable for any injuries or accidents occurring before, during or after services have been provided. I expect all guests to protect themselves against all risk of travel and to be covered by appropriate winter sports travel insurance for injury costs such as medical care, evacuation and cover for unused lift passes/rental gear/snowsports services. 
START/FINISH POLICY AND TRANSFER
Lessons start and finish at pre-arranged times. Bookings will not be extended due to customers running late. If we cannot contact the guest via the provided contact details, and cannot find them at a pre-planned meeting location 30 minutes after the starting time, booking is considered a ‘no-show’ and therefore non-refundable. Lessons and guiding finish at the same starting location, except with prior arrangement. Complimentary pickup and drop-off service is provided – must be pre-booked. Service provided 20 minutes before and immediately after lessons/guiding. Eg, for a 10 am lesson, expect a 9:40 am transfer. Any other transfers require alternate plans.

RESCHEDULING
No compensation can be made for weather conditions or other operational conditions outside of the control of South Summits. Lift accessed and Backcountry bookings are subject to avalanche risk and weather conditions. Full lift closure in the resort due to weather – we will attempt to reschedule to suitable date/time/location.